Return & Replacement Policy

Please contact Bull Craft Industries before returning any item.

Our standard return policy provides store credit or replacement rather than a refund, except where a refund is required by applicable law. Warranty claims are handled separately from change-of-mind returns.

Requesting a Return

Request a return within 15 calendar days of delivery by emailing bullcraftind@gmail.com.

Include:

• Your order number.

• The item you wish to return.

• The reason for your request.

• Photos if the item is damaged, defective, or incorrect.

Returns require authorization before shipment. Unauthorized returns will not be accepted under our voluntary return policy. This requirement does not limit applicable statutory rights.

Return Eligibility

For a change-of-mind return, items must be:

• Unused, uninstalled, and unmodified.

• In their original, unmarred condition.

• In their original packaging, with included components.

• Accompanied by proof of purchase.

These requirements do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

Return Shipping

Customers are responsible for return shipping unless we approve otherwise or applicable law requires us to cover it.

Package returns securely. We recommend a tracked shipping service and keeping your shipping receipt.

Send items only after receiving authorization and shipping instructions.

Authorized return address:

Bull Craft Industries
6022 Pine Hill Road
Port Richey, FL 34668
United States

Damaged, Defective, or Incorrect Items

Inspect your order upon delivery. If something is damaged, defective, missing, or incorrect, contact us as soon as possible—preferably within 24 hours of delivery.

Include your order number, a description of the issue, and photos of the item and packaging. Keep the packaging until we provide instructions.

We will review the issue and explain the available resolution and any return-shipping arrangements. The requested 24-hour reporting period does not limit rights under applicable law or an applicable warranty.

Items Excluded From Change-of-Mind Returns

Our voluntary return policy does not cover:

• Custom or special-order products.

• Electronics and batteries.

• Hazardous materials.

• Sale items and gift cards.

• Items showing signs of use, installation, neglect, damage, or modification.

These exclusions do not remove remedies required by law for defective, damaged, or incorrectly supplied products.

Do not ship damaged batteries or hazardous materials without contacting us for instructions.

Store Credit, Replacements, and Restocking Fees

Approved change-of-mind returns are subject to a 15% restocking fee, calculated on the returned merchandise’s purchase price.

After receiving and inspecting your return, we will notify you whether it is approved. For approved returns, store credit is issued within 1–2 weeks of receiving the item, often sooner.

If we approve a replacement, we will confirm availability and shipping arrangements.

Restocking fees do not apply to returns caused by our shipping error, confirmed product defects, approved warranty claims, or where prohibited by law.

Refunds are provided when required by applicable law.

Exchanges

We do not offer direct exchanges.

If you want a different item, request a return first. Once your return is approved and store credit is issued, you may use that credit toward a new order.

Order Changes and Cancellations

You may request changes or cancellation while your order is in Pending status. Contact us promptly. A request is not confirmed until we acknowledge it.

Orders involving upgrades, tuning, custom work, or repairs cannot be canceled once work begins, except where applicable law provides otherwise.

Undeliverable Orders

If UPS returns an order because of an incorrect address supplied by the customer, delivery refusal, or failure to collect the shipment, a 15% restocking fee and actual outbound and return-shipping costs may be deducted from any applicable store credit or refund.

Shipping costs will not be deducted twice if already excluded from the credit or refund calculation.

These deductions do not apply when the return results from our error or where prohibited by law. Contact us to discuss reshipping and any additional shipping costs.

Warranty & Product Support

Warranty claims are handled separately from change-of-mind returns. Please see our Warranty & Product Support page for coverage, exclusions, and claim instructions.

Help Beyond Warranty Coverage

Even if your part is older, accidentally damaged, or outside warranty coverage, you are always welcome to email bullcraftind@gmail.com.

Include your order number, photos, and a description of the issue. We will review your situation and see whether troubleshooting, a repair, a replacement part, or another practical solution is available.

Assistance outside warranty coverage is considered case by case. Free repair or replacement is not guaranteed. Charges may apply, and we will explain any costs before proceeding.

EU Consumer Rights

Where EU consumer withdrawal rights apply, you generally have 14 days after delivery to notify us that you wish to cancel an eligible online purchase, followed by another 14 days to send the goods back.

For eligible withdrawals:

• Refunds are made to the original payment method unless you expressly agree otherwise.

• Refunds include the standard outbound delivery charge. Additional charges for premium delivery need not be refunded.

• We refund within 14 days of receiving your withdrawal notice, but may withhold reimbursement until we receive the goods or evidence that you sent them back.

• You pay direct return-shipping costs where we informed you of that responsibility before purchase.

• No restocking fee applies.

• A deduction may apply for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning. Original packaging is not an absolute condition of exercising this right.

Statutory exceptions apply, including for goods made to your specifications or clearly personalized. An item is not automatically excluded merely because we label it “special order.”

Our store-credit policy, authorization process, and change-of-mind exclusions do not override applicable consumer rights.

Contact Us

Email: bullcraftind@gmail.com
Phone: (727) 807-3390
Business hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time

You may also contact us through Facebook or Instagram Messenger. For return and warranty requests, email is preferred so we can keep your order details and photos together.

Nothing in this policy limits consumer rights that cannot lawfully be excluded.